Communication in our professional lives can be a source of stress. Your ability to influence with integrity and have productive conversations even in tense situations make a very real difference to organizational effectiveness. While many think these abilities require a quick wit or silver tongue, they actually stems from awareness, empathy, planning…and some handy in-the-moment tools to bring it all together. In this candid but fascinating talk, communication expert Lauren Sergy digs into the common barriers and building blocks for collaborative communication. You will learn high-level concepts and ground-level tools that will help you: Persuade and influence with integrity, diffuse tension while encouraging openness in heated conversations, and communicate with more clarity.