Public speaking and communication expert Lauren Sergy has helped thousands of people become more effective leaders by developing critical communication skills such as persuasion, presentation, and executive presence. She has worked with clients and audiences in Canada, the US, the UK, and Europe including KPMG, T-Mobile, Grant Thornton, the University of Alberta, Hypertension Canada, and many more. She is a member of the Canadian Association of Professional Speakers, holds a Master’s degree in Library and Information Studies and a Bachelor of Arts in English, and a certificate in Management Development. Her book, The Handy Communication Answer Book, was featured on Library Journal’s Best Reference Books of 2017 list. Lauren teaches business communication courses at the University of Alberta and frequently guest lectures at other post-secondary institutions. You can learn more about her work at https://LaurenSergy.com.